Ph: 1300 78 50 25
Ph: 0800 77302
(International Green Number)
Ph: 990 800 463 874 93
Ph: 01 41 27 57 95
Ph: 0800 1899 355
(International Toll free Number)
Ph: 36 1 328 5079
Ph: 1800 932 554
Ph: 39 06 3974 14 49
Ph: 35 22 762 18 86
Ph: 00800 46 38 74 93
(Internationaal gratis nummer)
Ph: 0800-44 56 56
(TollFree, Local call charge from mobile)
Ph: 47 800 57 333
Ph: 808 10 70 00
Moscow Ph: 7 (495) 740-48-55
St. Petersburg Ph: 7 (812) 438-16-76
(International Toll free Number)
Ph: 902 010 975
Ph: 46 020796700
Ph: 0800 0600 66
(International Green Number)
Ph: 44 (0) 808 234 3605
We take great care to provide you with high quality consumer support.
If you would like stop all Premium Service messages from being delivered to your mobile phone, or you would like to contact our consumer help desk, please use the helpdesk form to submit your request.
Below you find the most frequently asked questions from consumers concerning the delivery and billing of mobile services, applicable rules and regulations, and the role of Netsize. If you cannot find your question, please use the helpdesk form to ask it.
Netsize is a technical mobile service provider. With Netsize solutions businesses can deploy global mobile services in the field of entertainment, marketing, and enterprise applications.
Netsize services are used by Content Providers to distribute content via SMS, MMS and WAP. These content items are either free of charge for the end-users (so-called "standard messages"
The following parties are involved in delivering and, in case of premium contents, billing content to your mobile phone:
Depending on your country and mobile operator, you may not see the name of the actual provider of the mobile content on your monthly mobile phone invoice, and instead the name of the technical service provider that handled the billing transaction and content delivery is shown. In such cases Netsize remains the technical service provider acting on request of the content provider.
Yes. The Netsize helpdesk can be reached by web form or phone during office hours. You can also send fax. The easiest way is to use the end user support form that can be found here.
In case you prefer to call, the phone number to dial can be found here as well. Our friendly help desk staff speak English, Danish, Dutch, Finnish, French, German, Italian, Norwegian, Portuguese, Spanish, and Swedish. Queries submitted by web form will be handled within three business days.
To stop receiving unwanted messages on you mobile phone, take the following steps:
This will stop all messages from that service.
In general, if you are receiving a mobile service on your mobile phone that you have not opted-in for and have been billed for, you can claim back money following a refund procedure, depending on your country and your operator.
First, you have the choice to contact either your mobile network operator, Netsize, or the mobile content provider for a refund claim.
However, we would recommend to contact the mobile content provider as Netsize cannot issue refunds without prior authorization from the mobile content provider. Netsize can provide you with the content provider help desk contact details.
Note that to respect your privacy, your specific consent is required that all parties concerned are allowed to investigate and process your request. So please duly follow the procedure steps indicated by your helpdesk contact.
If you have chosen to contact Netsize and our help desk investigation shows that your complaint is valid and an amount was incorrectly invoiced, we will send your qualified refund request to the content provider for reimbursement.
With reference to applicable privacy law, Netsize do not provide any information on individual SMS message traffic to a third party.
You as a consumer however can request us to provide you with the information concerning message traffic for mobile content services that have been delivered via Netsize to your mobile phone. Note that pricing is not included and the traffic data is not a substitute for the billing record / invoice that you receive from your operator.
To process your request we need to receive it in writing (by letter or email), with an attached proof of identity (copy of passport or drivers license) and a copy of the invoice.
The request should be addressed to the Netsize consumer help desk in your country. Alternatively you may contact your mobile network operator to make the request to Netsize on your behalf.
All mobile content providers must follow specific rules and regulations in the ways that they promote, deliver and bill their content services.
These rules are of different natures (laws, regulations, administrative act, statutory body and any applicable industry standards and codes) and different from country to country.
Most of the countries have appointed at least one regulatory institute that monitors and enforces the applicable rules. In most cases it is the national telecommunications regulator, or a foundation for the enforcement of the national Premium SMS code of conduct.
Netsize actively participates in the definition and evolution of existing and new codes of conduct in most Western European countries. Netsize is a code of conduct signatory in most of the countries in which it operates and therefore obliges itself comply with their terms.
Netsize requires its customers, mobile content and service providers, to comply with the applicable local rules (whether mandatory or not), as a mandatory part of their service contract with Netsize.
It enables an enforcement of the rules through the full chain of mobile service provision: mobile operator, Netsize, and content provider.
If Netsize notices any content provider using the Netsize network for delivery and billing of mobile services that violate the applicable code(s) of conduct, Netsize summons the provider to change its service so that it complies with the rules and regulations.
If the content provider fails to do so, Netsize can disconnect the content provider from its systems, disabling it from providing the services that are in violation with the rules.