01/07/2010

Netsize adds SMS messaging as a standard channel to Microsoft Dynamics CRM, enhancing the leading CRM solution with quick SMS messages, SMS marketing campaigns and SMS workflows; plug-in architecture enables easy install in any Dynamics CRM 4.0 system

Netsize, the leading mobile commerce and communications enabler, today announced version 2 of Netsize mPlug-in for Microsoft Dynamics CRM. Adding SMS as a standard communications channel in Microsoft Dynamics CRM, Netsize mPlug-in enables users of Dynamics CRM to leverage the mobile channel to increase business process efficiency and customer satisfaction.

“Companies are recognizing that mobile messaging enables them to increase business agility and serve customers better,” says Stanislas Chesnais, Chief Executive Officer, Netsize. “With Customer Relationship Management at the center of many business processes, being able to use the mobile channel like any other channel is a must-have.”

Netsize mPlug-in for Dynamics CRM features include quick SMS messaging, SMS campaigns, SMS workflows and dashboard statistics. All features are fully integrated in the Microsoft Dynamics CRM user interface.

• With Quick messaging Dynamics CRM users reach customers, business contacts and employees globally. Messages can be personalized with dynamic text fields and customized sender address.
  
• mPlug-in enables users to set-up, schedule and execute large volume SMS marketing campaigns, to target Dynamics CRM contacts and leads. Contact and lead attributes can be used to tailor and personalize the message contents. mPlug-in checks the validity of each recipient’s mobile number. Users can test campaigns prior to their launch.
• With the SMS workflow functionality of mPlug-in users can create actions that send an SMS message triggered by predefined events. Like Quick messages and Campaigns, mPlug-in SMS workflow actions can use Dynamics record attributes to adapt message contents.
• Netsize mPlug-in provides an extensive statistics dashboard with delivery reports on sent messages and campaigns. Statistics data can be exported for use in other programs.

The plug-in architecture of mPlug-in ensures that the product can be installed in any Microsoft Dynamics CRM 4.0 system easily and quickly.

Netsize mPlug-in is an integral part of the Netsize Software-as-a-Service (SaaS) Portal. This multi-lingual extranet provides Netsize customers and resellers with a single point of access to all Netsize products and services, customers account data, reporting and management tools.

Netsize mPlug-in for Dynamics CRM is available at www.netsize.com. Users can sign-up here for a free, 30-day fully featured trial.
mPlug-in for Dynamics CRM is also available at CodePlex, Microsoft's open source project hosting web site. The mPlug-in installation package and documentation can be downloaded from http://smscrm.codeplex.com.

Keywords:

SMS, Dynamics CRM, CodePlex, mobile marketing, Microsoft, channel

Demo videos, Trial software:

Send SMS from Microsoft Dynamics CRM with Netsize mPlug-in
Send SMS campaign from Microsoft Dynamics CRM with Netsize mPlug-in
Netsize mPlug-in for Dynamics CRM 30-Day Free Trial